Privacy Policy

Effective Date: June 2025

Introduction
Goldco® Security Group Pty Ltd trading as Goldco® Security, (“we”, “us”, “our”), is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with us, including when you use our website, request a quote, or engage our services to install security screens.

What Personal Information We Collect
We collect the following types of personal information:
- Name (Frist & Surname and or Company name).
- Installation address.
- Bill address (if different from installation address).
- Email address.
- Phone number.
- Details of your property relevant to the installation of security screens.
- IP address, browser details, and website activity (when visiting our website).
- Any other information you provide to us during the course of our business.

How We Collect Personal Information
We collect personal information directly from you when you:
- Contact us via phone, email, or visit our website.
- Request a quote or book an appointment.
- Enter into a service agreement.
- Pay for our products or services.
- Communicate with us on social media.
- Use our website and our social media pagers through the use of cookies and analytics tools.

Why We Collect Personal Information
We collect and use your personal information for the following purposes:
- To communicate with you about your quote, order and or invoice.
- To schedule and carry out appointments.
- To provide you with product information and or technical support.
- To provide reminder or marketing information.
- To improve our customer service and business operations.

Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, sub-contractors, suppliers and technicians for the purpose of providing services to you.
- Third-party service providers (e.g. IT, Accounting, or Payment providers) for business operations.
- Regulatory authorities where required by law.
We do not sell or rent your personal information to any third parties.

Website Site
The Goldco Security website
- Uses “cookies” to enhance the user experience.
- Provides links to third party websites (outside of our websites) while some third-party websites provide links to our website. These linked sites are NOT under our control; thus, we cannot be held responsible for their conduct. Before disclosing your personal information on any other website, we strongly advise reviewing their terms and conditions.

Storage and Security of Personal Information
We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers, restricted access, and password protection.

Access and Correction
You have the right to access and request correction of the personal information we hold about you. To do so, please contact us using the details provided below. We will respond to your request within a reasonable time and may need to verify your identity.

Complaints
If you have a concern or complaint about how we handle your personal information, please contact Goldco® Security via email ([email protected]) outlining your concerns. Upon receipt of your concern we will investigate your complaint and respond within a reasonable period of time. If you are not satisfied with our response, you may contact the OAIC:

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:

- Goldco® Security Group Pty Ltd51 Paradise Ave Miami QLD 4220
- Email: [email protected]
- Phone: (07) 5572-2628
- Website: www.goldcosecurity.com.au